SHIPPING POLICY
SHIPPING POLICY
1.
We ship all over India.
2. All our
prices are inclusive of GST. However, for invoicing purposes, cost of the
product, IGST / SGST / CGST if as applicable and shipping costs will be shown
separately on the invoice.
3.
At "www.craftvisionhpcl.com", the delivery time will
depend primarily on two factors:
§ Item
availability and
§ shipping
service
4. Orders
can be shipped to only one address. To ship to multiple addresses, you will
need to place a separate order for each address. Unless otherwise noted, all
items available for purchase on the website are in stock. Because each
craftsman and artisan's process is unique, shipping times may vary. Look for
shipping information on the product page for individual shipping times.
**Some items carry a special delivery
timeframe that may differ from that of other items.
5.
Since we source our products from artisans, NGOs, craftsmen
across the length and breadth of India, shipping times may vary significantly
for some products. However, we will endeavour to get our products to you as
soon as possible!
6.
Our shipping partners ship products, all days between 9 AM to 7
PM IST. Domestic Orders are delivered within minimum 7 to 14 working days, unless otherwise
specifically mentioned in the product details.
**Delivery
time is also subject to factors such as strikes or transport delays due to bad
weather by our shipping partners or caused by destination customs clearance processes,
which are beyond our control.
7.
As soon as your order ships, you will also be sent Shipping
Tracking Information, using which you can also track your shipment.
8.
Custom duties and taxes, assessed by the custom authorities, if
any, will have to be borne by the customer according to the laws of the land
and these should be paid by the customer himself at the time of delivery. We
are not responsible for any delays caused by destination customs clearance
processes.
9.
If you fail to receive an item shipped to you on account of
providing inadequate or inaccurate shipping address or your non-availability at
the address provided, the transaction will be cancelled and the item will be
returned to the seller and “www.craftvisionhpcl.com” and the seller will be entitled
to recover reasonable compensation for services provided and costs incurred for
shipping, handling, couriering, processing your order and any other services
provided to you - the remainder amount post such deductions shall be returned
to you. Such an error may include, but is not limited to; invalid or incomplete
address information; incorrect zip code; incorrect state or country
information; typographical errors; or transposed digits.
10.
We will be able to accept order change or cancellation requests any
time before we ship your order. Unfortunately, we cannot cancel orders once the
shipment is out of our warehouse for delivery. If any order is cancelled, while
the product is out for delivery, or any delivery is not accepted by you, the “www.craftvisionhpcl.com”
reserves the right to recover reasonable compensation for services provided and
costs incurred for shipping, handling, couriering, processing your order and
any other services provided to you - the remaining amount post such deductions
shall be returned to you.
11. If any of our products are delivered in a damaged condition, please do get in touch with us informing us about such products, along with photos of the damaged products, within 48 hours of delivery of such a product, as per the terms & conditions set in our return & refund policy.
12.
Shipment delays
§
Time to ship mentioned on our website against each item is
indicative and approximate values only but there might be delays due to
unavoidable circumstances which would be beyond our control including
festivals, holidays, lockouts, etc. - No refund or returns will be entertained
during such times.
13.
Transit Risk
§ All the
orders sent by our logistic partner are fully insured at no extra cost to
customers. In case of loss of order while 'in transit', our logistic partner
shall re-process the order.
§ However,
logistic partner shall not be responsible for any damages to package (full or
partial), once the same has been delivered by the carrier agency at the address
provided by the Customer at the time of placing of order.
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