PRIVACY POLICY
Craftvision Handicraft Producer Company Limited (CVHPCL) values the trust/belief of user place in company and recognizes the importance of secure transactions and information privacy. E-Commerce portal "www.craftvisionhpcl.com" is committed to protect your privacy and develop technology that gives you the most powerful and safe online experience. Company Privacy Policy describes how company and its affiliates care while collecting information of user during placing any order on portal. This Statement of Privacy applies to the company’s portal and governs data collection and usage. By using the "www.craftvisionhpcl.com" portal, you consent to the data practices described in this policy.
When user browse certain sections of the portal without registering with us, however, please note we do not offer any product or service outside India. User’s personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which user are located. By visiting our website, providing user information or availing out product/service, user expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If user does not agree please do not use or access our portal. When user uses our portal, we collect and store user information which is provided by user from time to time. In general, user can browse the portal without telling us who the users are or revealing any personal information about user self. Once user gives us their personal information, user is not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. User always have the option to not provide information by choosing not to use a particular service, product or feature on the portal.
Company may track user buying behaviour, preferences, and other information that user choose to provide on our portal. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that user just came from (whether this URL is on our portal or not), which URL user next go to (whether this URL is on our portal or not), user computer browser information, and user IP address. We may collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from user when user set up an account or transact with us or participate in any event or contest. While user can browse some sections of our portal without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We use user contact information to send offers based on user previous orders and user interests.
If user choose to post messages on our message boards, chat rooms or other message areas or leave feedback on the Portal or the social media handles maintained by us or if user use voice commands or virtual try and buy or similar feature to shop on the Portal, we will collect that information user provide to us. We retain this information as necessary to resolve disputes, provide customer support, and troubleshoot problems or for internal research and analysis as permitted by law. If user send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about user activities or postings on the Portal, we may collect such information into a file specific to user.
If user enrol into our offers programs offered by company, we will collect and store user’s personal information such as name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographic and work details which is provided by user to company or a third-party business partner that operates online/offline establishments or portals where user can earn benifits for purchase of goods and services. We will also collect user information related to user transactions on company portal and such third-party business partner portals. When such third-party business partner collects user personal information directly from user, user will be governed by their privacy policies. Company shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request user to read their privacy policies prior to disclosing any information.
Company has onboarded certain third-party business partners on the Portal who specialise in the categories like travel ticket reservations, booking online movie tickets, paying online bills and more (Ultra-Partners). If user use the services of Ultra-Partners, user will be redirected to Ultra-Partners websites/applications and user entry to Ultra-Partners websites/applications will be based on user portal’s login credentials after seeking user permissions to share the data further. Company shall not be responsible for the Ultra-Partner’s privacy practices or the content of their privacy policies, and we request user to read their privacy policies prior to disclosing any information.
Collection of your Personal Information: www.craftvisionhpcl.com collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. "www.craftvisionhpcl.com" also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites. The company uses user personal information to provide the product and services user request. To the extent we use user personal information to market to user, we will provide user the ability to opt-out of such uses. We use user personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure user interest in our products and services; inform user about online and offline offers, products, services, and updates; customize and enhance user experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to user at the time of collection of information.
With user consent, we may have access to user SMS, instant messages, contacts in user directory, location, camera, photo gallery and device information. We may also request user to provide user PAN, GST Number, Government issued ID cards/number and Know-User- (KYC) details to: (i) check user eligibility for certain products and services including but not limited to credit and payment products; (ii) issue GST invoice for the products and services purchased for user business requirements; (iii) enhance user experience on the Portal and provide user access to the products and services being offered by us, sellers, affiliates or lending partners. User understands that user access to these products/services may be affected in the event consent is not provided to us.
In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Portal. We identify and use user IP address to help diagnose problems with our server, and to administer our Portal. User IP address is also used to help identify user and to gather broad demographic information. We will occasionally ask user to participate in optional surveys conducted either by us or through a third-party market research agency. These surveys may ask user for personal information, contact information, date of birth, demographic information (like zip code, age, or income level), attributes such as user interests, household or lifestyle information, user purchasing behaviour or history, preferences, and other such information that user may choose to provide. The surveys may involve collection of voice data or video recordings, the participation of which would purely be voluntary in nature. We use this data to tailor user experience at our Portal, providing user with content that we think user might be interested in and to display content according to user preferences.
"www.craftvisionhpcl.com" encourages you to review the privacy statements of websites you choose to link to from "www.craftvisionhpcl.com" so that you can understand how those websites collect, use and share your information. "www.craftvisionhpcl.com" is not responsible for the privacy statements or other content on websites outside of the "www.craftvisionhpcl.com" Portal.
Personal Information Sharing: Company may share personal information internally within Company group companies, affiliates, related companies and with other third parties for purposes of providing products and services offered by them, such as, the deferred payment options through its lending partners. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of providing user their products and services and may market to user as a result of such sharing unless user explicitly opt-out. We may disclose user personal information to third parties, such as sellers, business partners. This disclosure may be required for us to provide user access to our products and services; for fulfilment of user orders; for enhancing user experience; for providing feedback on products; to collect payments from user; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyse data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose user personal information to third parties for their marketing and advertising purposes without user explicit consent.
Company may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of user personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to user personal information.
Cookies: Company use data collection devices such as "cookies" on certain pages of the Portal to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on user hard drive that assist us in providing our services. Cookies do not contain any of user personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow user to enter user password less frequently during a session. Cookies can also help us provide information that is targeted to user interests. Most cookies are "session cookies," meaning that they are automatically deleted from user hard drive at the end of a session. User are always free to decline/delete our cookies if user browser permits, although in that case user may not be able to use certain features on the Portal and user may be required to re-enter user password more frequently during a session. Additionally, user may encounter "cookies" or other similar devices on certain pages of the Portal that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. User can read more about how Google uses user personal information here: https://www.google.com/
Security Precautions: Company maintain reasonable physical, electronic and procedural safeguards to protect user information. "www.craftvisionhpcl.com” secures your personal information from unauthorized access, use or disclosure. "www.craftvisionhpcl.com” secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Whenever user access user account information, we offer the use of a secure server, once user information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. However, by using the Portal, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Portal. Users are responsible for ensuring the protection of login and password records for their account.
Links to Third-Party Sites: The Website may contain links to other websites or may contain features of any nature of other websites on the website, the Linked Sites are not under the control of "www.craftvisionhpcl.com” or the website and "www.craftvisionhpcl.com” is not responsible for the contents of any Linked Site, including without limitation any link or advertisement contained in a Linked Site, or any changes or updates to a Linked Site. "www.craftvisionhpcl.com” is not responsible for any form of transmission, whatsoever, received by the user from any Linked Site.
"www.craftvisionhpcl.com” is providing these links to the user only as a convenience, and the inclusion of any link does not imply endorsement of any nature by "www.craftvisionhpcl.com” or the website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. "www.craftvisionhpcl.com” is not responsible for any errors, inclusions, omissions or representations on any Linked Site, or on any link contained in a Linked Site. "www.craftvisionhpcl.com” does not endorse any advertiser on any Linked Site or on any link contained in a Linked Site, in any manner. The User is requested to verify the accuracy of all information on his/her own before undertaking any reliance on information.
Advertisements on Portal: We use third-party advertising companies to serve ads when user visits our Portal. These companies may use information (not including user name, address, email address, or telephone number) about user visits to this and other websites in order to provide advertisements about goods and services of interest to user. User have an option to opt out from tracking of personalized advertising using the “Opt out of Ads Personalization” settings using user device’s settings application. Company will have no access to user Google Advertising ID once user selects this feature.
Children Information: Use of our Portal is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If user have shared any personal information of children under the age of 18 years, user represent that user have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Data Retention: Company retains user personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to user if we believe it may be necessary to prevent fraud or future abuse, to enable Company to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain user data in anonymous form for analytical and research purposes.
User Rights: Company take every reasonable step to ensure that user personal information that we process is accurate and, where necessary, kept up to date, and any of user personal information that we process that user inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. User may access, correct, and update user personal information directly through the functionalities provided on the Portal. User may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. User can also write to us at the contact us information provided below to assist user with these requests. User have an option to withdraw user consent that user have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of user communication. We will verify such requests before acting upon user request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event user withdraw consent given to us under this Privacy Policy, such withdrawal may hamper user access to the Portal or restrict provision of our services to user for which we consider that information to be necessary.
User Consent: By visiting our Portal or by providing user information, user consent to the collection, use, storage, disclosure and otherwise processing of user information (including sensitive personal information) on the Portal in accordance with this Privacy Policy. If user disclose to us any personal information relating to other people, user represent that user have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. User, while providing user personal information over the Portal or any partner portals or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact user through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
Changes in Privacy Policy: Please check our Privacy Policy periodically for changes; we may change our Privacy Policy at any time to reflect changes to our information practices. We will alert user to significant changes by posting the date our policy got last updated, placing a notice on our Portal or by sending user an email when we are required to do so by applicable law. The revised Privacy Policy is effective immediately when posted on the website. It is the responsibility of each user to review the website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued use of the website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy.
Confidentiality Clause: "www.craftvisionhpcl.com” hereby agrees to keep the data, information and terms of the contract ("Confidential Information”) confidential and shall not disclose the same without the consent of the other Party. "www.craftvisionhpcl.com” shall not be liable for breach of the above clause when the Confidential Information is disclosed in pursuant to an order of any court or government authority and/or, in performance of this contract by "www.craftvisionhpcl.com” and/or when independently obtained from third party.
Customer Support: User can reach our customer support team to address any of user queries or complaints related to product and services by clicking the link, selecting user order and choosing 'Need Help' option: https://www.company.
Queries related to Privacy Policy: If user have a query, concern, or complaint in relation to collection or usage of user personal information under this Privacy Policy, please contact us at our Contact-Us option on company portal.
License and proprietary rights: Subject to the terms of this agreement, "www.craftvisionhpcl.com” hereby grants to the user, if and only to the extent the necessary functionality is provided to the user on or through the website, the following limited, revocable, non-exclusive, non-transferable, non-assignable, worldwide, royalty-free rights and licenses (each a "License”):
Ø The License to access, view and otherwise use the website (including, without limitation any information or services provided on or through the website) for your personal, lawful use only, as intended through the normal functionality of the website;
Ø The License to obtain a registered personal account (and related username and password) on the website
Ø The License to use any other functionality expressly provided by "www.craftvisionhpcl.com” on or through the website for use by users, subject to this agreement.
The contents of the website and all copyrights, patents, trademarks, service marks, trade names and all other intellectual property rights therein are owned by www.craftvisionhpcl.com and/or its licensors and are protected by applicable Indian and international copyright and other intellectual property law. The user acknowledges, understands and agrees that he/shall not have, nor be entitled to claim, any rights in and to the website content and/or any portion thereof.
www.craftvisionhpcl.com may provide the user with content including information, sound, photographs, graphics, video or other material through the website; these materials may be protected by copyrights, trademarks or other intellectual property rights and laws. The user may use this material only as expressly authorized by "www.craftvisionhpcl.com” and shall not copy, transmit or create derivative works of material without express authorization from "www.craftvisionhpcl.com”. The user acknowledges and agrees to not upload, post, reproduce, distribute or modify any content on or through the website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner. Any copyrighted or other proprietary content distributed on or through the website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.
The User agrees not to copy, reproduce, duplicate, stream, capture, access through technology or means other than those provided on the Website, perform, transfer, sell, resell, download, upload, archive, license to others, edit, modify, manipulate, create derivative works from or based upon (including, without limitation, mash-ups, montages, wallpapers, ringtones, greeting cards, or other merchandise), publish, republish, post, transmit, publicly display, frame, link from or to, distribute, share, embed, translate, decompile, reverse engineer, translate, incorporate into any hardware or software application, use for commercial purposes, or otherwise use or exploit the website or any component part thereof. Any of the unauthorized uses referred to above would constitute an infringement of the copyrights and other proprietary rights of "www.craftvisionhpcl.com” and/or its licensors (including, without limitation, other website users who have submitted their own information) and a violation of this agreement and may subject user to civil and/or criminal liability under applicable laws.
Relationship: None of the provisions of this agreement, terms and conditions, notices or the information displayed on the website contained herein or any other section or pages of the website and/or the Linked Sites or the Services provided by "www.craftvisionhpcl.com”, shall be deemed to constitute a partnership between the "www.craftvisionhpcl.com” and user or any other person or company or entity and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.
Indemnification: The user agrees to indemnify, defend and hold harmless "www.craftvisionhpcl.com”, its affiliates, officers, employees, agents, third party service providers, and any other third party providing any service to "www.craftvisionhpcl.com” in relation to the services whether directly or indirectly, from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by "www.craftvisionhpcl.com” that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any terms of this agreement including any representation, warranty, covenant or agreement made or obligation to be performed by the user pursuant to this agreement.
Restriction of Usage and Access to Website: The user agrees that "www.craftvisionhpcl.com” may under certain circumstances and without prior notice, immediately restrict the user’s usage of and/or limit access to the website services. Causes for restriction and/or limitation may include, but shall not be limited to, breach by the user of this agreement, requests by enforcement or government agencies, requests by the user. Should the user object to any terms and conditions of this agreement or become dissatisfied with any service in any way or wishes to withdraw any consent previously given, the user should immediately discontinue use of the website service; and notify "www.craftvisionhpcl.com” of discontinuance by written communication or by sending E-Mail from registered E-Mail address.
Upon communication by the user, "www.craftvisionhpcl.com” shall have a right to put a restriction or limitation on use the website/services and software by the user. The user shall have no right and "www.craftvisionhpcl.com” shall have no obligation thereafter to execute any of the user’s uncompleted tasks or forward any unread or unsent messages to the user or any third party. Once the user’s usage of and/or access to website has been restricted and/or limited any data that the user had stored on the website may not be available for the user’s disposal.
Breach: Without prejudice to the other remedies available to www.craftvisionhpcl.com under this agreement or under applicable law, "www.craftvisionhpcl.com” may limit the user’s activity, warn other users of the user’s actions, immediately temporarily / indefinitely suspend or terminate the user’s registration, and/or refuse to provide the user with access to the website if:
Ø The user is in breach of this agreement and/or the documents it incorporates by reference;
Ø www.craftvisionhpcl.com is unable to verify or authenticate any information provided by the user; or
Ø www.craftvisionhpcl.com believes that the user’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or "www.craftvisionhpcl.com”.
www.craftvisionhpcl.com may at any time in its sole discretion reinstate suspended users. Once the user has been indefinitely suspended the user may not register or attempt to register with "www.craftvisionhpcl.com” or use the website in any manner whatsoever until the user is reinstated by "www.craftvisionhpcl.com”. Notwithstanding the foregoing, if the user breaches this agreement or the documents it incorporates by reference, "www.craftvisionhpcl.com” reserves the right to recover any amounts due and owing by the user to "www.craftvisionhpcl.com” and to take strict legal action as "www.craftvisionhpcl.com” deems necessary.
Force majeure: www.craftvisionhpcl.com shall not be liable for any failure to perform any of its obligations under this agreement or provide the services or any part thereof if the performance is prevented, hindered or delayed by a Force Majeure Event and in case its obligations shall be suspended for so long as the Force Majeure Event continues. "Force Majeure Event” means any event due to any cause beyond the reasonable control of any party, including, without limitation, unavailability of any communication system, breach or virus in the systems, fire, flood, explosion, acts of God, civil commotion, riots, insurrection, war, acts of government.
