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TERMS OF SERVICES

Terms of Services: This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Services for access or usage of domain name [www.craftvisionhpcl.com] (“Website”), including the related mobile site and mobile application.

 

The Portal is owned by Craftvision Handicraft Producer Company Limited a company incorporated under the Companies Act, 2013 (18 of 2013) with its registered office at Murgi Chowk, Kothi Bazar, 10315 K.B. Betul, India.

 

When user uses the Portal and services and tools that are governed by the following terms and conditions ("Terms of Services") as applicable to the Portal including the applicable policies which are incorporated herein by way of reference. If user transact on the Portal, user shall be subject to the policies that are applicable to the Portal for such transaction. By use of the Portal, user shall be contracting with CraftVision Handicraft Producer Company Limited and these terms and conditions including the policies constitute user binding obligations, with Company.

 

For the purpose of these Terms of Services, wherever the context so requires "consumer" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Portal by providing Registration Data while registering on the Portal as Registered User using the computer systems. Company allows the User to surf the Portal or making purchases without registering on the Portal. The term "We", "Us", "Our" shall mean Company.

 

When user uses any of the services provided by Us through the Portal, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Services and shall be considered as part and parcel of this Terms of Services. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Services, at any time without any prior written notice to user. It is user’s responsibility to review these Terms of Services periodically for updates / changes. User continued use of the Portal following the posting of changes will mean that user accept and agree to the revisions. As long as user complies with these Terms of Services, we grant user a personal, non-exclusive, non-transferable, limited privilege to enter and use the Portal.

 

Accessing, Browsing or otherwise using the site indicates your agreement to all the Terms and Conditions under these Terms of Services, so please read the Terms of Services carefully before proceeding. By impliedly or expressly accepting these Terms of Services, You also accept and agree to be bound by Company Policies (including but not limited to Privacy Policy available at Privacy) as amended from time to time.

 

Eligibility

 

Transaction on the Portal is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Portal. If user is a minor i.e. under the age of 18 years, you may use the Portal or access content on the Portal only under the supervision and prior consent/permission of a parent or legal guardian.

 

As a minor if user wish to transact on the Portal, such transaction on the Portal may be made by your legal guardian or parents. Company reserves the right to terminate your Login access and / or refuse to provide you with access to the Portal if it is brought to Company's notice or if it is discovered that user is under the age of 18 years and transacting on the Portal.

 

Portal for Transaction and Communication

 

The Portal is a portal that users utilize to meet and interact with one another for their transactions. Company is not and cannot be a party to or control in any manner any transaction between the Portal's Users.

Henceforward:

 

1. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers (Artisans & Craftpersons here in after called as Seller) alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Company does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers are by the Seller/Brand and not by company; company is only acts as host and service provider.

 

2. Placement of order by a Buyer to Seller on the Portal is an offer to buy the product(s) in the order by the buyer to the seller and it shall not be construed as seller's acceptance of buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual.

 

3. Company does not make any representation or warranty as to specifics (such as quality, value, saleability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Portal. Company does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Portal. Company accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

 

4. Company is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Company cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Portal.

 

5. Company does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular user that you choose to deal with on the Portal and use your best judgment in that behalf.

 

6. Company does not at any point of time during any transaction between Buyer and Seller on the Portal come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.

 

7. At no time shall Company hold any right, title or interest over the products nor shall Company have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. Company is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

 

8. The Portal is only a portal that can be utilized by Users to reach a larger base to buy and sell products or services. Company is only providing a portal for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

 

At no time shall Company hold any right, title or interest over the products nor shall Company have any obligations or liabilities in respect of such contract. Company is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

 

Select products offered by sellers (Artisans & Craftpersons) may be eligible for business purchases on the Portal.

 

A. Upon Your purchase of product(s) eligible for business purchases, You may be able to avail the benefits of GST input tax credit. Accordingly, at your request, an invoice containing the GSTIN as provided by You ("Tax Invoice") shall be issued to You by the Seller(s) selling such products.

 

Ø GST invoice will have, inter alia, the following details printed on it: -GSTIN associated with your registered business, as provided by you. Entity name of your registered business, as provided by you.

 

Ø Not all products are eligible for business purchases on the Portal and the same is solely at the discretion of the Sellers. You will be able to view the eligibility of Tax Invoice on the product page on the Portal. Purchases on the Portal must only be for end consumption. Users must not use products purchased on the Portal for any commercial, promotional, resale or further distribution purposes.

 

Ø For seamless availment of input tax credit, kindly mention the delivery address as the address which is mentioned as the registered place of business as per the records of GST authority. Please note that availment of input tax credit is subject to provisions of GST Act and rules. The delivery and billing addresses will be required to be the same, please note that input tax credit will be denied by GST authority if the delivery address and GSTIN in the GST invoice are of different states.

 

Ø If GSTIN and/or business entity details are not provided by You, it will be presumed that it is a personal purchase and not a business purchase. Company is not responsible to verify the correctness of the GSTIN and/or entity name provided by You and You shall be entirely responsible to provide the accurate details. Company and Seller shall not entertain any request for any revision in the GST Invoice. Company and Seller shall not be liable for Your default including for reasons associated with details provided by You.

 

Ø Company will not be liable in case You are not able to avail input tax credit or if input tax credit is denied to You for any reason whatsoever. You shall be solely liable for all compliances required under applicable laws. You agree to indemnify and hold Company and Seller harmless from all losses, claims, costs, expenses, suits, proceedings, or any other liability including any third-party claims (including any penalties imposed by governmental authorities) arising out of or in connection with (1) the GSTIN and/or entity name provided by you or the input tax credit claimed by you or your use or misuse of the GST Invoice and (2) your non-compliance with the applicable laws or (3) your use or misuse of any third-party’s details including GSTIN.

 

Ø Company has the right to not allow business purchases on the Portal to You if a fraudulent activity is identified. Seller reserves the right to not issue Tax Invoice or issue a credit note against an already issued Tax Invoice to cancel the transaction, if any fraudulent activity is identified.

 

B. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.

 

Disclaimer: Pricing on any product(s) as is reflected on the Portal may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).

 

You release and indemnify Company and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Portal and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Company cannot take responsibility or control the information provided by other Users which is made available on the Portal. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Portal. Please note that there could be risks in dealing with underage persons or people acting under false pretence.

 

Communications

 

When you use the Portal or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by e-mail or by such other mode of communication, electronic or otherwise.

 

Contents Posted on Portal

 

All texts, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated contents, these contents are verified before posting and Company has no control over such third party user generated content as Company is merely an intermediary for the purposes of this Terms of Services.


Except as expressly provided in these Terms of Services, no part of the Portal and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Portal or other medium for publication or distribution or for any commercial enterprise, without Company's express prior written consent.

 

User may use information on the products and services purposely made available on the Portal for downloading, provided that you (1) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (2) make no modifications to any such information, and (3) do not make any additional representations or warranties relating to such documents.

 

You shall be responsible for any notes, messages, emails, reviews, ratings, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Portal (collectively, "Content").

 

Digital Contents: Company Ideas.

 

ØThese Terms of Service govern your access to and use of Company Ideas (hereinafter referred to as “Content”). By viewing the Contents you agree to be bound by these Terms of Service. Content posted on the Portal is public and can be viewed by everyone who can see the Page.

 

ØCompany is hosting the Content generated by Artisans & Craft Persons “Content Owner” within the Portal for convenience of Portal Users, and as such, Company has no ownership or control whatsoever in the Contents displayed regarding products. The Contents received by the Content Owners are of product views wherein Company plays no role in creating/developing the Content. You are responsible for your use of the Portal for viewing the Content.

 

ØBy hosting the Content on the Portal, Company is neither guaranteeing nor giving any warranty nor making any representation with respect to the Contents related to products. Company is neither endorsing the views, products or the Services, nor responsible for quality or features of the content displayed on the Portal.

 

ØYou hereby acknowledge that the Contents are created and owned by Content Owners who own all the rights including the copyrights of the contents. The Contents are available on the Portal for product description use only and you shall not use it for any commercial, promotional, resale or further distribution purposes.

 

ØWe reserve the right to remove Content that violates the Terms of Service, including for example, copyright or trademark violations, impersonation, unlawful conduct, or harassment.

 

ØIf you see an offensive, abusive, or any unlawful content on the Portal, you can report it to craftvisionhpcl@gmail.com

 

ØBy using the Services you agree that Company, its parents, affiliates, related companies, officers, directors, employees, agents representatives, partners and licensors, liability is limited to the maximum extent permissible by Law.

 

ØCompany may revise these Terms of Service from time to time.

 

Digital Content: Company Video

 

ØThese Terms of Service govern your access to and use of Company Videos which is an online over-the-top portal providing users with live and/or on-demand audio and video content of various genres which may be offered by either Company or by third party content providers (all such content, collectively, the "Content").

 

ØThe Content is being hosted on Company website "Portal", that is owned and operated by Company ("CraftVision Handicraft Producer Company Limited", "We" or "Our").

 

ØThis document sets out the terms and conditions in connection with your use of the Portal and, subsequently, your access to and/or consumption of the Content and/or other related services provided on the Portal (all such content and services, collectively, "Services" and such terms and conditions, the "Terms").


ØUse of Company Services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. You must be 18 years of age, to avail the Services. Minors may only use the service under the supervision of an adult.

 

ØAll the Content being offered to the users on the Portal shall be, for the convenience of the users, free of cost, or at such other terms as may be offered by Company or the Content Providers with respect to any Content from time to time, and such other terms shall be communicated to the user at the time of viewing such Content and/or at the time of registering with the Portal. Subject to you accepting these Terms and any other terms as may be communicated to you from time to time, you are given a limited, non-exclusive, non-transferable, non-sub-licensable, revocable permission to view the Portal and avail the Services during the subsistence of your account with Company and no right, title or interest in any Content will be deemed transferred to you.

 

ØThe Portal is an interactive online portal for the users to view the Content of various genres, which may either be offered by Company or third party content providers (Artisans & Craftpersons). As regards third party audio-video content generated by third parties (such content, the " Third Party Content" and such content providers, the " Content Owners"), the Portal offers you such Third Party Content by providing hosting services to Content Owners displaying their content and/or by allowing their content to be viewed by you on the Portal by integrating services and application of other audio-video hosting, caching and/or streaming service or infrastructure providers (" Portal Partners") who may have content procurement arrangements with the Content Owners The Portal may also provide content which is commissioned by Company and/or is procured by Company either under a license or copyright agreement (such content, " Company Originals").

 

ØContent will therefore consist of Company Originals or Third Party Content. Content Owners and/or Portal Partners will provide Third Party Content. Specifically, for more information in relation to Third Party Content (including the Terms of Services relating specifically to Third Partner Content). As such, Company has no ownership or control whatsoever on Third Party Content, it is provided by Content Owners or by the Portal Partners. Company plays no role in creating/developing Third Party Content.

 

ØIrrespective of whether the Content is a Third Party Content or a Company Original, you, at all times, are responsible for your use of the Portal and for viewing any Content and Company shall have no liability with respect to any loss or damage caused by viewing or relying on the Content. By hosting Company Originals on the Portal and by permitting the hosting, uploading or streaming of Third Party Content on the Portal, Company will neither guaranteeing nor giving any warranty nor making any representation with respect to the Contents. The Content provided on the Portal is for entertainment or information purposes only and Company will neither be endorsing the views, products or the services being depicted or offered as part of the Content, nor will Company be responsible for quality or features of the Content displayed on the Portal. Unless expressly stated otherwise, all characters, themes and events depicted in Company Originals are entirely fictitious and any similarity to actual events or persons, living or dead, is purely coincidental, unintentional or accidental.

 

ØAll the information on the Portal, whether the Content or any other information (including Company Original), have been verified by Company, but the Company shall not be responsible for any such Third Party Content or information. Company will not bear any obligation or liability if you rely on the Contents or information and any loss or liability has been incurred by you arising from such Third Party Content or information.

 

ØYou hereby acknowledge that the Third Party Content is created and owned by the Content Owners who own all the rights including the copyrights with respect to such content. The Content is available on the Portal only for products detailed description and you shall not use it for any commercial, promotional, resale, further distribution or any other unauthorized purposes. You agree not to use the service for public performances.

 

ØYou further acknowledge that all the intellectual property rights contained in (a) the Company Originals are solely owned by Company and (b) in the Third Party Content are solely owned by the Content Owners or licensed to the Portal Partners. During the term of your Company membership we grant you a limited, non-exclusive, non-transferable, revocable right to access the Portal and view the Content. Except for the foregoing, no right, title or interest shall be transferred to you in any Content or the Portal.

 

ØWe can terminate your account or place your account on hold in order to protect our or the interests of the Content Owners or of the Portal Partners, from an actual, probable or suspected theft, loss, damage or other fraudulent activity. Company reserves the right to immediately terminate, suspend, limit, or restrict your access or use of the Portal and/or the Services, at any time, without any notice or liability, if Company so determines, in its sole discretion, for any reason whatsoever, including that you have: (a) breached these Terms or the Privacy Policy; or (b) violated any applicable law, rule, or regulation; or (c) you have engaged in any inappropriate or unlawful conduct; or (d) provided any false or inaccurate information; or (e) for any other reason that Company deems fit in its sole discretion.

 

ØIf you see an offensive, abusive, or any unlawful content on the Portal, you can report it to customer care of Company.

 

ØGoverning laws: These Terms shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the Services or in relation to these Terms. Notwithstanding the foregoing, you agree that (i) Company has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and (ii) any proceeding brought by you shall be exclusively before the courts in Bhopal, M.P. India.

 

ØEntire agreement: These Terms, the Privacy Policy and any other terms or policies as may be prescribed by Company from time to time, constitute the entire agreement between you and Company, which will govern your use of or access to the Services and/or the Portal, superseding any prior agreements between you and Company regarding such use or access.

 

Trademark, Copyright and Restriction

 

This site is controlled and operated by Company and products are sold by respective Artisans & Craftpersons. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Portal is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Portal or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

 

Your Account and Registration Obligations

 

If you use the Portal, you shall be responsible for maintaining the confidentiality of your Display Name and Password for Login /Registration and you shall be responsible for all activities that occur under your Display Name and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Services, we shall have the right to indefinitely suspend or terminate or block access of your membership/registration on the portal and refuse to provide you with access to the Portal.

 

Your mobile phone number and E-Mail address is treated as your primary identifier on the Portal. It is your responsibility to ensure that your mobile phone number and your e-mail address is up to date on the portal at all times. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Portal through password verification.

 

You agree that Company shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your account in cases, including, where you have failed to update Your revised mobile phone number and e-mail address on the Website Portal.

 

If You share or allow others to have access to your account on the Portal (“Account”), by creating separate profiles under your Account, or otherwise, they will be able to view and access your account information. You shall be solely liable and responsible for all the activities undertaken under your Account, and any consequences there from.

 

Charges

 

Company may charge a nominal fee for browsing and buying on the Portal. Company reserves the right to change its Fee Policy from time to time. In particular, Company may at its sole discretion introduce new services/fees and modify some or all of the existing services/fees offered on the Portal. In such an event, Company reserves the right to introduce fees for the new services offered or amend/introduce fees for existing/new services, as the case may be. Changes to the Fee Policy shall be posted on the Portal and such changes shall automatically become effective immediately after they are posted on the Portal. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to Company Internet Private Limited

 

Selling

 

As a registered seller (Artisans & Craftpersons), you are allowed to list item(s) for sale on the Portal in accordance with the Policies which are incorporated by way of reference in this Terms of Services. You must be legally able to sell the item(s) you list for sale on our Portal. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your products for sale. All listed products must be listed in an appropriate category on the Portal. All listed items must be kept in stock for successful fulfilment of sales.

 

The listing description of the products must not be misleading and must describe actual condition of the product. If the products description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Portal. Company reserves the right to not to entertain such multiple listings of the same product listed by you in various categories.

 

Payments

 

While availing any of the payment method/s available on the Portal, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

 

Ø    Lack of authorization for any transaction/s, or

Ø Exceeding the preset limit mutually agreed by you and between "Bank/s", or

Ø    Any payment issues arising out of the transaction, or

Ø    Decline of transaction for any other reason/s

 

All payments made against the purchases/services on Portal by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Portal will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Portal.

 

Before shipping / delivering your order to you, company may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

 

You have specifically authorized Company or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Company is on a principal to principal basis and by accepting these Terms of Services you agree that Company is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Company's Portal that are paid for by using the Payment Facility. Company does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.

 

You understand, accept and agree that the payment facility provided by Company is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the transactions on the Company Portal using the existing authorized banking infrastructure and Credit/Debit Card payment gateway networks. Further, by providing Payment Facility, Company is neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction Price.

 

You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the company/seller to purchase the products and /or services from the company/seller using the Payment Facility, and you shall pay the Transaction Price through Your Issuing Bank to the company/seller using Payment Facility.

 

You, as a Buyer, shall electronically notify Payment Facility using the appropriate Company Portal features immediately upon delivery or non delivery within the time period as provided in Policies. Non notification by you of delivery or non delivery within the time period specified in the Policies shall be construed as a deemed delivery in respect of that Transaction. In case of Cash on Delivery transactions, Buyer is not required to confirm the receipt of products or services.

 

The Prices for each product displayed on the Portal represents the full retail price (inclusive of all taxes unless specified otherwise) for making purchase, you can/could pay for such products using payment options available on the Portal. The Price mentions the prices of each product and the user can/could pay in Indian Currency (i.e. Indian Rupee). We reserve our right to change the prices of any product and services and the availability of the same at our sole discretion.

 

Company will allow the user to buy products using the following forms of payments.

 

v Credit Cards.

v Internet Banking.

v Debit Cards.

v Company Wallet.

v UPI Payments.

v Any other mode of payment, as may be decided and made available on the Portal.

 

Company's Replacement Guarantee

 

Company's Replacement Guarantee seeks to assist buyers for facilitating easy returns if the user register request under return policy period and all the returns shall be entertained as per terms and conditions mentioned on the company portal, kindly view and read the Return and Refund Policy of Company applicable for different categories.

 

Compliance with Laws:

 

As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 200000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Portal, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.


Customer Support:

 

You can reach our customer support team to address any of your queries or complaints by writing / sending E-Mail to us on craftvisionhpcl@gmail.com or by selecting Tell Us Your Message option in Contact Us at Home page of the website ''www.craftvisionhpcl.com''.

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